Returns Policy

Returns Policy main image Returns Policy image

 

If you are not satisfied with your purchase, simply return it within 90 days of delivery for exchange or full refund, excluding original postage costs.

Items must be unused, in original packaging and include all parts, accessories and packaging.

Return shipping costs are non-refundable. However, on exchanges, we provide the cost of shipping the replacement product back to you. If the item is being returned as a result of an error by Amazing Christmas and you have received an incorrect or defective item then we will refund reasonable return postage costs after it has been returned for inspection.

Please contact us before returning items.

On all returns and exchanges please note the reason for the return and include the original receipt with your return.

Please add any packing list or shipping certificate supplied by us if available to avoid customs and duties when we receive the item back.

Please make a copy of the receipt and any packing list or shipping certificate to keep for your records.

 

PLEASE NOTE a 30% restocking fee maybe applicable on your return

 

The item arrived damaged or missing parts

  • All orders leave our warehouse in brand new undamaged condition. If your item arrives damaged or missing parts, we will replace it for you (or if stocks are exhausted, refund you in full) and reimburse you for any return shipping costs you incur to return the item to us. Please send us a copy of the receipt for any shipping costs you incur.
  • All claims for damaged items must be made within 2 business days of receiving your order. It is important that you open your order as soon as you get it, and notify us immediately if there is any damage.
  • Please take photographs of the damage and send them to us via eBay Messages so we can report it to our insurer, carrier and warehouse.