All our Christmas trees come with a 5 year Warranty
Christmas lights and decoration come with a 1 season warranty - year expirers 25th December 12am each year
Inflatables have a 5 year Warranty
The item arrived damaged or missing parts
All orders leave our warehouse in brand new undamaged condition. If your item arrives damaged or missing parts, we will replace it for you (or if stocks are exhausted, refund you in full) and reimburse you for any return shipping costs you incur to return the item to us. Please send us a copy of the receipt for any shipping costs you incur.
All claims for damaged items must be made within 5 business days of receiving your order. It is important that you open your order as soon as you get it, and notify us immediately if there is any damage.
Please take photographs of the damage and send them to us via email(email@example.com) so we can report it to our insurer, carrier and warehouse.
No damaged/missing item claims accepted after 5 business days
No responsibilities accepted for any damages after installation